InspirED Arts Resources - Return Policy

Please carefully read the following policies before placing your order. Placement of an order will be viewed as acceptance of the following policies:

ORDERING:

  • Online orders may be made via this website.
  • On average, orders will be processed in 3 - 7 business days. Unforeseen delays, including those arising from busier times of the year, will occasionally result in longer processing times.

SHIPPING:

  • Shipping will be quoted through this website at the time of purchase.
  • Canada orders ship via Canada Post.
  • International orders ship via Canada Post or DHL. 
  • Customers will receive a tracking number via email when an online order is processed. 
  • All shipped orders require a signature upon delivery. The signature requirement cannot be waived.
  • If customers are unavailable to sign for delivery, couriers may hold packages at the closest station.
  • PLEASE NOTE: International customers are solely responsible for paying any applicable customs or import fees such as tariffs, duties, taxes, handling fees, brokerage fees, or customs clearance charges. Since these fees can vary widely throughout the world, InspirEd Arts Resources is unable to provide estimates of these charges. We encourage our customers to research the customs and import fees applicable to their location.

RETURNS / EXCHANGES:

  • Refunds or exchanges will not be granted without prior approval.
  • Please email weborders@inspiredartsresources.com with the words 'Return Request' in the subject line to request approval for returns or exchanges.
  • All refunds will be issued in the original form of payment only.
  • Original receipt or proof of payment is required for all returns/exchanges.
  • All sale and clearance items are final sale.
  • The customer is responsible for any return shipping charges.
  • Please make sure all returned items are sent with a trackable and insured service.
  • We recommend that all international return packages must be marked as 'RETURNED GOODS', to avoid any customs charges. 
  • PLEASE NOTE: any and all return customs/import charges are the sole responsibility of the customer. InspirEd Arts Resources Inc. and its owners/employees/representatives are not responsible for these charges.

ORDER CANCELLATION:

  • Once your order has been placed you will be unable to automatically cancel or modify your order.
  • You can request a cancellation of your order within 24 hours of submitting your order. Cancellation beyond this point is at the discretion of InspirEd Arts Resources Inc.

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